- How do I return an item that is damaged or does not
fit ?
- How do I cancel an order and request a refund ?
- What do I do if I am missing items from my order ?
- How do I submit suggestions for your catalog?
- How do I sign up for PayPal ?
- Why does PayPal require registration before
purchasing ?
- Can I pay for products without using PayPal?
- How long does it normally take for an order to be
processed & shipped ?
[This is the answer to the question.]
A: On the Contact Us page, indicate that you need a
RMA # to return product which was shipped to you. Please
indicate the reason for return and whether you would like to an
exchange or a refund. Please refund to our RETURNS policy by clicking
on the Returns and Exchanges link above.
A: You may call us or send a Contact Us form indicating
the item you are missing and we will do our best to ship the product within 24
hours.
A: Fill out a FEEDBACK form and let us know what
item or items you would like to see us carry in our catalog. We
are always looking at expanding our product line.
A: Go to www.PayPal.com
and fill out a registration form. It's fast and free. It's best to
register in advance of purchasing an item from our catalog but it is not
mandatory because you can register at the time you checkout.
A: PayPal's policy is to confirm your identify before they
allow you to purchase items using their service. The nice feature about
this is that once your PayPal profile is built and you have added either a
credit card or verified your bank account, the next time you attempt to make a
purchase, all you have to do is enter your email address and password, select
your funding source and initiate payment.
A: Yes. We now allow our customers to pay with VISA, Mastercard or Discover Card during the order checkout procedure without using the PayPal service. You simply enter your valid credit card number and expiration date and we will process your credit card as an offline transaction using our merchant account.
A: We normally ship products which are in stock
within 2-3 business days... embroidery and screen printing require at
least one week.
